PRIVACY NOTICE
Last updated: 10 August 2026
1. About This Privacy Notice
This Privacy Notice explains how Belle Silvey, trading as The AuDHD Fairy, collects, uses, stores, protects and shares personal information when you visit my website, contact me, book an appointment or use my services.
The AuDHD Fairy is a sole trader based in England.
Contact: theaudhdfairy@hotmail.com
For the purposes of applicable UK data-protection law, I am responsible for the personal information I process in connection with my business.
I aim to handle personal information respectfully, transparently and securely, and to collect only information that I reasonably need.
2. What Personal Information I Collect
The information I collect depends on how you interact with The AuDHD Fairy.
Contact information
This may include:
* your name;
* email address;
* telephone number; and
* other contact details that you choose to provide.
Booking information
This may include:
* appointment date and time;
* service booked;
* booking history;
* cancellation or rescheduling information;
* appointment preferences; and
* information required to administer your booking.
Payment information
Payments may be processed through third-party payment providers used by my website or booking system, such as Wix payments, Stripe and Apple Pay.
I do not intentionally store your full payment-card number or security credentials.
Payment providers may collect and process payment information directly in accordance with their own privacy notices and terms.
Information you choose to share during coaching or support
During coaching, practical support or advocacy-related support, you may choose to share information about:
* autism or ADHD;
* neurodivergence;
* mental health;
* physical health;
* support needs;
* work or education;
* relationships;
* personal circumstances;
* experiences;
* accessibility requirements; and
* other information that you choose to discuss.
Some of this information may constitute special category data, particularly information relating to health.
You are not required to disclose information that you do not wish to share unless particular information is genuinely necessary for the service you have requested.
Information relating to practical support or advocacy
Where relevant, I may process information needed to help you prepare for or navigate a situation involving a healthcare provider, employer, educational organisation, public body or another organisation.
I will aim to process only information that is reasonably necessary for the support requested.
Technical information
When you use my website, certain information may be collected automatically depending on the cookies and similar technologies in use.
This may include:
* IP address;
* browser type;
* device information;
* pages visited;
* approximate location derived from technical information;
* website usage information; and
* information about how you interact with the website.
Please see my Cookie Policy for further information.
3. How I Collect Personal Information
I generally collect information directly from you when you:
* contact me;
* complete a form;
* book an appointment;
* make a payment;
* communicate with me by email;
* attend a coaching session;
* provide information during practical support or advocacy-related work; or
* use my website.
In some circumstances, information may be provided by another person or organisation acting on your behalf or where this is necessary for a service you have requested.
Where I receive information from another source, I will handle it in accordance with applicable data-protection law.
4. Why I Use Your Information
I may use personal information to:
* respond to enquiries;
* communicate with you;
* arrange introductory calls;
* process bookings;
* take and administer payments;
* provide coaching;
* provide practical support;
* provide advocacy-related support where agreed;
* prepare for coaching sessions;
* understand your support needs;
* communicate about appointments;
* send appointment reminders;
* manage cancellations and rescheduling;
* provide resources;
* maintain appropriate business records;
* manage complaints;
* improve my services;
* comply with legal obligations;
* establish, exercise or defend legal claims;
* protect the safety and wellbeing of clients or other people where appropriate; and
* operate and secure my website and business systems.
5. Lawful Bases for Using Personal Information
Under UK data-protection law, I must have a lawful basis for processing personal information.
Depending on the circumstances, I may rely on the following lawful bases:
Contract
I may process information where this is necessary to enter into or perform a contract with you.
For example, this may include:
* administering your booking;
* providing coaching or support;
* communicating with you about your appointment;
* processing information necessary to deliver the service; and
* administering payments.
Steps before entering into a contract
I may process information where necessary to take steps at your request before entering into a contract.
For example, this may apply when you contact me about booking a service or arrange an introductory call.
Legal obligation
I may process information where necessary for me to comply with a legal obligation.
For example, this may include certain accounting, tax, record-keeping or legal requirements.
Legitimate interests
Where appropriate, I may rely on legitimate interests for purposes such as:
* managing and administering my business;
* maintaining appropriate business records;
* responding to business communications;
* preventing misuse of my services;
* maintaining security;
* handling complaints; and
* establishing, exercising or defending legal claims.
Where I rely on legitimate interests, I will consider whether my interests are appropriate and balanced against your rights and interests.
Consent
Where consent is the appropriate lawful basis, I will ask for it clearly.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Special Category Data
As part of providing coaching, practical support and advocacy, you may choose to share sensitive information about your health, neurodivergence, disability or other circumstances. Some of this information may constitute special category data under UK data protection law. I will only process such information where I have an appropriate lawful basis and condition under UK GDPR, and only where it is relevant and necessary to providing my services or meeting my legal obligations. I will keep this information confidential and take reasonable steps to protect it.
7. Information You Do Not Have to Provide
You do not generally have to provide information simply because I ask for it.
However, some information may be necessary to:
* arrange an appointment;
* contact you;
* provide a service;
* process payment;
* comply with legal obligations; or
* maintain appropriate records.
If you do not provide information that is necessary for a particular purpose, I may not be able to provide the relevant service or complete the requested transaction.
Where information is optional, I will aim to make that clear.
8. Who I Share Your Information With
I do not sell your personal information.
I may share personal information with trusted third-party providers where this is necessary to operate my business or provide services to you.
Depending on the systems I use, these may include:
* website and hosting providers;
* booking and scheduling providers;
* payment providers;
* video-call providers;
* email providers;
* online form providers;
* accounting and bookkeeping providers;
* secure document-storage providers;
* IT and security providers;
The providers I currently use include:
Website/booking: Wix
Payments: Wix Payments / Stripe / Apple Pay
Video calls: Google Meet / Zoom
Email: Microsoft Outlook / Hotmail / Google Mail
Cloud storage: Microsoft / Google
Accounting: Wix Payments
Forms/questionnaires: Google Forms
I will update this Privacy Notice if the services I use change materially.
10. How Long I Keep Your Information
I will not keep personal information indefinitely.
I will retain information only for as long as reasonably necessary for the purpose for which it was collected, taking into account:
* legal obligations;
* tax and accounting requirements;
* insurance requirements;
* professional and business needs;
* the nature and sensitivity of the information;
* the risk of harm from inappropriate retention; and
* the need to establish, exercise or defend legal claims.
Different types of information may therefore be retained for different periods. In line with good practice, your data is destroyed 7 years after our work has come to an end.
Paper records will be securely destroyed, for example by shredding.
11. Security
I take reasonable technical and organisational measures to protect personal information against:
* unauthorised access;
* loss;
* misuse;
* accidental disclosure;
* unauthorised alteration; and
* unauthorised destruction.
Paper records, where used, are kept securely under lock and key. I aim to minimise identifying information in handwritten notes where reasonably possible.
No online system can be guaranteed to be completely secure, so I cannot guarantee absolute security.
12. Data Breaches
If I become aware of a personal-data breach, I will assess the situation and take appropriate action in accordance with applicable data-protection law.
Where legally required, I will report the breach to the Information Commissioner's Office and/or notify affected individuals.
13. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data-protection law including:
* the right to be informed about how your information is used;
* the right to request access to your personal information;
* the right to request correction of inaccurate information;
* the right to request deletion in certain circumstances;
* the right to request restriction of processing in certain circumstances;
* the right to object to certain processing;
* the right to data portability where applicable; and
* rights relating to automated decision-making and profiling where applicable.
These rights are subject to legal exceptions and limitations.
To exercise a data-protection right, please contact:
I may need to verify your identity before responding to certain requests.
14. Marketing
I will not add you to a marketing mailing list simply because you have booked a coaching session.
If I send you direct marketing, I will do so only where I have an appropriate lawful basis and comply with applicable electronic-marketing rules.
Where consent is required, I will ask for it.
You can unsubscribe from marketing communications at any time.
15. Cookies and Similar Technologies
My website may use cookies and similar technologies.
Some are strictly necessary for the website or services you have requested to function.
Other technologies may be used for purposes such as analytics, preferences or other functionality.
Where consent is legally required, I will obtain consent before using the relevant technology.
Please see my Cookie Policy for more information.
The ICO states that non-essential cookies and similar technologies generally require prior consent, and that consent must involve a clear positive action.
16. Third-Party Websites
My website may contain links to other websites.
I am not responsible for the privacy practices, security or content of third-party websites.
I recommend checking the privacy notice of any website you visit.
1 7. Children
The AuDHD Fairy provides services to adults aged 18 and over.
My services are not intended to be booked by children under 18.
18. Complaints About Data Protection
If you are unhappy with how I have handled your personal information, please contact me first so that I have an opportunity to address your concerns.
You also have the right to complain to the UK's data-protection regulator:
Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/
20. Changes to This Privacy Notice
I may update this Privacy Notice from time to time to reflect changes to my business, services, technology or legal requirements.
The latest version will always be available on this website.
21. Contact
If you have any questions about this Privacy Notice or how your information is handled, please contact:
Belle Silvey
The AuDHD Fairy
Email: theaudhdfairy@hotmail.com